LOVE ARCTIC ONLINE STORE 05/2018

 

SCOPE OF APPLICATION

These Terms and Conditions (“Agreement”) shall be applied between Love Arctic Oy, a Finnish limited liability company acting under laws of Finland (“Supplier”), and a customer (“you”) to orders placed in Love Arctic Oy’s online store (“Store”).

GENERAL

You must be eighteen (18) or older to order products from the Store. You are responsible for the correctness of all information you provide. By placing an order you warrant that the information you provide during the ordering process is true and accurate.

Deliveries are made to all EU countries and Switzerland.

If you have any question, please contact Love Arctic: info@lovearctic.com

ORDER PROCESS

After you place an order at the Store, you will receive an order confirmation by email from Love Arctic. Love Arctic is not bound to your order prior to separate order confirmation. Your order and order confirmation forms a binding sales agreement between you and Love Arctic.

PAYMENT METHODS

As a payment method you may use credit card (Visa, MasterCard and American Express) or PayPal.

PRODUCT PRICES

The prices of the products are displayed at the Store. For all EU countries all displayed prices include VAT, delivery costs excluded. For Switzerland all displayed prices exclude VAT, delivery costs excluded.

DELIVERY COSTS

Delivery costs will be charged separately and are calculated at checkout based on the destination and order price. You can find all costs on our Deliveries-page. For orders above 80.00€ the delivery is free of charge.

DELIVERY TERMS

Deliveries are carried out by Deutsche Post, GLS and local operators.

Delivery time is subject to availability of the product and order destination. An estimated delivery time is provided in the order confirmation. The average delivery time for Germany, Austria, Republic of Cyprus, Czech Republic, Denmark, Hungary, Lithuania, Malta, Poland, Romania, Sweden, Slovenia and Slovakia is 1-4 Business Days, for Belgium, France, United Kingdom, Croatia, Ireland, Italy and Latvia 2-6 Business Days and for Bulgaria, Estonia, Spain, Finland, Greece, Luxembourg, Netherlands, Switzerland and Portugal 3-8 Business Days. Products are delivered to the shipping address specified at checkout. If the customer is not home when the delivery arrives, the customer is informed where he can pick up the parcel or how to agree on a new date of delivery. 

In the event the delivery is significantly delayed, Love Arctic’s customer service will contact you via email.

Love Arctic may reject or cancel the order. In such cases the payments already paid will be returned to you without delay.

If the product is faulty or damaged during the delivery, you must inform Love Arctic’s customer service by email to info@lovearctic.com about said defect as soon as you have noticed the defect. Love Arctic shall take necessary actions to replace the faulty or damaged product or, alternatively, Love Arctic shall reimburse you with the full amount purchase price. Love Arctic is not liable to reimburse you before Love Arctic has confirmed the defect in the product or has received information it deems necessary to assess that the product is damaged.

RETURN & REFUND POLICY

You are entitled to cancel the order before the delivery leaves Love Arctic by contacting the customer service by email: info@lovearctic.com. In such cases the payments made will be returned to you within 3-5 business days for Paypal and 5-10 business days for credit card payments.

You are entitled to return a product within fourteen (14) days from the day when you received the product provided that

(i) the order has been cancelled according to this Agreement by notifying Love Arctic’s customer service within fourteen (14) days of the delivery by Email: info@lovearctic.com;

(ii) the product has not been used; and

(iii) the product, package included, is in identical condition in which you received it.

When returning the products you are responsible for return charges and for risk of damages during the return delivery. You will be refunded by the price of the returned products within 3-5 business days for Paypal and 5-10 business days for credit card payments, provided that products fulfill the requirements of the above stated return policy. The return address is byrd technologies Germany GmbH, Georg-Knorr-Strasse 4, - Gebäude 32 -, 12681 Berlin, Germany.

PRIVACY POLICY

RESPONSIBLE BODY

The body responsible for the acquisition, processing and utilization of your person-specific data is Love Arctic Oy. You can reach us

via Email: info@lovearctic.com

via Mail: Love Arctic Oy, Korkeakoulunkatu 7, 33720 Tampere

YOUR RIGHTS

You are entitled to:

-request access to the personal information we hold about you

-request correction of your personal information

-request us to delete personal information we hold about you -restrict the personal information we are allowed to process about you

-request us to transfer or port elements of your data either to you or another service provider

-lodge a complaint to the data protection office – The Finnish Data Protection Ombudsman

You have the right to withdraw consent to your personal data at any time, without it affecting the lawfulness of processing based on consent before the withdrawal.

If you want to exercise your rights, have a complaint, or just have questions, please contact Love Arctic as described above.

PERSONAL DATA – ACQUISITION, PROCESSING AND UTILIZATION

Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as name, address or telephone number.

Setup of Customer Account

When you create a customer account in our service your personal data – your name and Email address - will be stored at Love Arctic’s customer register. Setting up a customer account allows you, amongst other things, to manage your personal data and view past or present orders.

GENERAL

Love Arctic gathers personal data and other information provided by you during the order process. Your name, contact information and potential other personal data provided will be stored at Love Arctic’s customer register. Such personal information shall be handled solely by Love Arctic, except in cases where Love Arctic uses third parties to perform certain functions, such as credit card processing, delivering products and fulfilling orders.

Orders

Love Arctic gathers personal data and other information provided by you during the order process. Your name, contact information and potential other personal data provided will be stored at Love Arctic’s customer register. The following data must be given when submitting an order on the Love Arctic website for us to be able to fulfil the order:.

-Your Name

-Your Address

-Your Email

-Your Telephone number

Such personal information shall be handled by Love Arctic and the third parties Love Arctic uses to perform certain functions, such as order processing (e.g. Shopify Inc.), credit card processing (e.g. Stripe Inc.), delivering products and fulfilling orders (e.g. byrd technologies Germany GmbH). The data passed on to our service providers in this context may only be used by them for fulfilling their duties..

Love Arctic does not transfer any personal data or other information received to a third party for any other purpose than necessary in order to provide the services ordered and fulfill the terms of this Agreement. However, Love Arctic reserves the right to transfer personal data and other information received to the authorities in the case of infringement of the terms of this Agreement or applicable laws and regulations.

Keeping your Information

We will keep your information as long as you have your account, or as long as needed to provide the service ordered by you. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you..

Use of Data within Marketing

Apart from fulfilment purposes we also use your data for marketing and communication purposes.

Newsletter – if you have actively opted in to receiving our newsletter with information about our products, offers and amazing recipes amongst others, we will use the e-mail address given by you for communication. If you later decide that you no longer want to receive Marketing Emails from us, you can object to this any time via the cancellation link you find in every Email, or by writing us to info@lovearctic.com.

Banner Ads – we use the data collected from you during your visit to show you banner ads on third sites. Our aim is to make our advertising as relevant as possible for you. Within the framework of banner ads we work only with pseudonymous data – clear-text information related to your person such as name or Email Address are not used in the cookies.

Cookies are small files that are stored on your data carrier and hold certain settings and data for exchange with our system via your browser. Only pseudonymous data is stored with the cookies we use. We draw your attention to our usage of cookies on the website and ask you to agree with us using cookies when browsing our website. By continuing to use our site you agree to us placing cookies on your device. You can prevent the storage of cookies any time from your browser’s settings.

YOUR INFORMATION AND COUNTRIES OUTSIDE EUROPE

Love Arctic works with global 3rd party companies to run the online store and its marketing activities. Therefore the personal data is handled within and outside the European Union..

SAFE DATA TRANSFER

Your personal data is securely transferred by us with the help of coding. This applies to all orders as well as your customer login..

USE OF GOOGLE ANALYTICS

This website makes use of Google (Universal) Analytics, a web-analysis service from Google Inc. (www.google.com). Google (Universal) Analytics deploys methods that make it possible to analyse the use made of the website by you, e.g. the so-called "cookies", which are text files that are stored on your computer. The information generated on your use of this website is transmitted, as a rule, to a Google server in the USA and stored there. By activating the IP-anonymize function on this website the IP address is shortened, within the member countries of the European Union or in other contracting states that were party to the agreement on the European Economic Area, before further transfer. Only in exceptional cases is the full IP address sent to a Google server in the USA and shortened there. The anonymized IP address transferred by your browser within the framework of Google Analytics is not brought together with other Google data. You can prevent the acquisition of the data generated by the cookie and relating to your use of the website (incl. your IP address) by Google, as well as its processing by Google, in that you download and install the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en. As an alternative to the browser plug-in you can click this link in order to prevent the recording by Google Analytics on this website in the future. In this case an opt-out cookie will be placed in your terminal device. If you delete your cookies you must then click the link again.

USE OF FACEBOOK SOCIAL PLUGINS

Our website uses social plugins (“plugins”) provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo or the notice “Facebook Social Plugin”. For a full list of all social plugins and their appearance please see developers.facebook.com/plugins.

When you visit a page of our website that contains a social plugin, your browser establishes a direct connection to Facebook servers. Facebook directly transfers the plugin content to your browser which embeds the latter into the website, enabling Facebook to receive information about your having accessed the respective page of our website. For this purpose, the internet address of the visited site (your IP address included) is transferred to a USA-based Facebook server where the data are stored. This occurs even if you do not have a Facebook account or are not logged into Facebook at the time.

If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Like”, or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. The information can also be published on Facebook, and shown to your Facebook friends.

If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our website with your member data already stored by Facebook, please log off Facebook before entering our website. You can also block Facebook social Plugins by using add-ons for your browser, like the “Facebook Blocker”.

For information on the purpose and scope of data collection by Facebook and how it is processed and used, as well as your rights in this respect and settings options for protecting your privacy please visit Facebook’s privacy policy.

USE OF TWITTER SOCIAL PLUGINS

Our website uses social plugins ("plugins") provided by the social network twitter.com ("Twitter"), operated by Twitter Inc., 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA ("Twitter"). The plugins are identifiable by a Twitter logo (blue bird on white, black or grey ground respectively white bird on blue, black or grey ground) or the notice "Twitter Social Plugin". For a full list of all social plugins please see about.twitter.com/resources/buttons.

When you visit a page of our website that contains a social plugin, your browser establishes a direct connection to Twitter servers. Twitter directly transfers the plugin content to your browser which embeds the latter into the website, enabling Twitter to receive information about your having accessed the respective page of our website. We have no influence on the data gathered by the plugin.

The embedded plugins provide Twitter with the information that you have accessed the corresponding page of our website. If you are logged into Twitter, your visit can be assigned to your Twitter account. If you interact with the plugins, for example by clicking "Tweet", or entering a comment, the corresponding information is transmitted from your browser directly to Twitter and stored by it. Even if you are not logged into Twitter, there is possibility that the plugins transmits your IP-address to Twitter.

For the information on the purpose and scope of data collection and procession by Twitter, as well as your rights in this respect and settings options for protecting your privacy please visit Twitter's privacy policy: twitter.com/privacy?lang=en

If you are a Twitter member and do not want Twitter to connect the data concerning your visit to our website with your member data already stored by Twitter, please log off Twitter before entering our website.

CHANGES TO THE AGREEMENT

Love Arctic reserves the right to make changes to the Agreement at any time. If the Agreement is changed, Love Arctic will post a notification of the said change at Store. Such changes may not effect on orders placed prior to said changes.

FORCE MAJEURE

Love Arctic shall not be liable for any breach of its obligations under this Agreement or delays in performing or failure to perform in accordance with this Agreement, which are attributable to causes beyond Love Arctic’s reasonable control, including without limitation fires, strikes, labor disputes, wars, natural catastrophe, acts or interventions by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, network failure or malfunction.

INTELLECTUAL PROPERTY RIGHTS

The content of the Store and all rights related to products are the property of Love Arctic (or its partners) and may be protected by intellectual property rights. You may not use any Love Arctic’s (or its partners) intellectual property rights without separate written permission by Love Arctic.

LIABILITY AND MANDATORY CONSUMER LEGISLATION

Love Arctic is not liable for indirect or consequential damages, unless caused by willful misconduct or gross negligence. Love Arctic’s liability is limited to the purchase price and delivery costs of the order in question. However, nothing contained in this Agreement shall limit your rights under the applicable mandatory consumer legislation.

APPLICABLE LAW AND DISPUTES

This Agreement is governed by and construed in accordance with the laws of Finland, without reference to its conflict of laws principles. Unless otherwise stated in mandatory legislation, any dispute arising out of or related to this Agreement shall be settled in District Court of Pirkanmaa, Tampere, Finland, as a first instance.

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