These Terms and Conditions (“Agreement”) shall be applied between Love Arctic Oy, a Finnish limited liability company acting under laws of Finland (“Supplier”), and a customer (“you”) to orders placed in Love Arctic Oy’s online store (“Store”).
You must be eighteen (18) or older to order products from the Store. You are responsible for the correctness of all information you provide. By placing an order you warrant that the information you provide during the ordering process is true and accurate.
Deliveries are made only to EU countries.
If you have any question, please contact Love Arctic: firstname.lastname@example.org
After you place an order at the Store, you will receive an order confirmation by email from Love Arctic. Love Arctic is not bound to your order prior to separate order confirmation. Your order and order confirmation forms a binding sales agreement between you and Love Arctic.
As a payment method you may use credit card (Visa, MasterCard and American Express) or PayPal.
The prices of the products are displayed at the Store. All displayed prices include Finnish VAT, delivery costs excluded.
Delivery costs will be charged separately and are calculated at checkout based on the destination and order price. You can find all costs on our Deliveries-page. For orders above 150.00€ the delivery is free of charge.
Deliveries are carried out by the Finnish Post or DHL.
Delivery time is subject to availability of the product and order destination. An estimated delivery time is provided in the order confirmation. The average delivery time for Finland is 1-2 Business Days, Germany, Sweden, Estonia, Latvia and Lithuania 1-4 Business Days and Austria, Belgium, Czech Republic, Netherlands, Poland, Luxembourg, Slovakia, United Kingdom, France, Denmark, Ireland, Italy, Spain, Bulgaria, Croatia, Cypros, Greece, Hungary, Malta, Portugal, Romania and Slovenia 3-7 Business Days. Products are delivered to the shipping address specified at checkout. If the customer is not home when the delivery arrives, the customer is informed where he can pick up the parcel. For Bulgaria, Latvia, Lithuania, Estonia Cyprus and Sweden the delivery is done directly to the closest pickup point.
In the event the delivery is significantly delayed, Love Arctic’s customer service will contact you via email.
Love Arctic may reject or cancel the order. In such cases the payments already paid will be returned to you without delay.
If the product is faulty or damaged during the delivery, you must inform Love Arctic’s customer service by email to email@example.com about said defect as soon as you have noticed the defect. Love Arctic shall take necessary actions to replace the faulty or damaged product or, alternatively, Love Arctic shall reimburse you with the full amount purchase price. Love Arctic is not liable to reimburse you before Love Arctic has confirmed the defect in the product or has received information it deems necessary to assess that the product is damaged.
You are entitled to cancel the order before the delivery leaves Love Arctic by contacting the customer service by email: firstname.lastname@example.org. In such cases the payments made will be returned to you within 3-5 business days for Paypal and 5-10 business days for credit card payments.
You are entitled to return a product within fourteen (14) days from the day when you received the product provided that
(i) the order has been cancelled according to this Agreement by notifying Love Arctic’s customer service within fourteen (14) days of the delivery by Email: email@example.com;
(ii) the product has not been used; and
(iii) the product, package included, is in identical condition in which you received it.
When returning the products you are responsible for return charges and for risk of damages during the return delivery. You will be refunded by the price of the returned products within 3-5 business days for Paypal and 5-10 business days for credit card payments, provided that products fulfill the requirements of the above stated return policy. The return address is Love Arctic Oy, PL78, 33101 Tampere, Finland.
Love Arctic gathers personal data and other information provided by you during the order process. Your name, contact information and potential other personal data provided will be stored at Love Arctic’s customer register. Such personal information shall be handled solely by Love Arctic, except in cases where Love Arctic uses third parties to perform certain functions, such as credit card processing, delivering products and fulfilling orders.
Love Arctic does not transfer any personal data or other information received to a third party for any other purpose than necessary in order to provide the services ordered and fulfill the terms of this Agreement. However, Love Arctic reserves the right to transfer personal data and other information received to the authorities in the case of infringement of the terms of this Agreement or applicable laws and regulations.
Love Arctic may use your personal data received for marketing purposes. You may at any time prohibit Love Arctic from continuing the marketing of its products.
You are entitled to examine, change and delete your personal data by contacting Love Arctic’s customer service.
Our website uses social plugins (“plugins”) provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo or the notice “Facebook Social Plugin”. For a full list of all social plugins and their appearance please see developers.facebook.com/plugins.
When you visit a page of our website that contains a social plugin, your browser establishes a direct connection to Facebook servers. Facebook directly transfers the plugin content to your browser which embeds the latter into the website, enabling Facebook to receive information about your having accessed the respective page of our website. For this purpose, the internet address of the visited site (your IP address included) is transferred to a USA-based Facebook server where the data are stored. This occurs even if you do not have a Facebook account or are not logged into Facebook at the time.
If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Like”, or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. The information can also be published on Facebook, and shown to your Facebook friends.
If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our website with your member data already stored by Facebook, please log off Facebook before entering our website. You can also block Facebook social Plugins by using add-ons for your browser, like the “Facebook Blocker”.
Our website uses social plugins ("plugins") provided by the social network twitter.com ("Twitter"), operated by Twitter Inc., 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA ("Twitter"). The plugins are identifiable by a Twitter logo (blue bird on white, black or grey ground respectively white bird on blue, black or grey ground) or the notice "Twitter Social Plugin". For a full list of all social plugins please see about.twitter.com/resources/buttons.
When you visit a page of our website that contains a social plugin, your browser establishes a direct connection to Twitter servers. Twitter directly transfers the plugin content to your browser which embeds the latter into the website, enabling Twitter to receive information about your having accessed the respective page of our website. We have no influence on the data gathered by the plugin.
The embedded plugins provide Twitter with the information that you have accessed the corresponding page of our website. If you are logged into Twitter, your visit can be assigned to your Twitter account. If you interact with the plugins, for example by clicking "Tweet", or entering a comment, the corresponding information is transmitted from your browser directly to Twitter and stored by it. Even if you are not logged into Twitter, there is possibility that the plugins transmits your IP-address to Twitter.
If you are a Twitter member and do not want Twitter to connect the data concerning your visit to our website with your member data already stored by Twitter, please log off Twitter before entering our website.
Love Arctic reserves the right to make changes to the Agreement at any time. If the Agreement is changed, Love Arctic will post a notification of the said change at Store. Such changes may not effect on orders placed prior to said changes.
Love Arctic shall not be liable for any breach of its obligations under this Agreement or delays in performing or failure to perform in accordance with this Agreement, which are attributable to causes beyond Love Arctic’s reasonable control, including without limitation fires, strikes, labor disputes, wars, natural catastrophe, acts or interventions by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, network failure or malfunction.
The content of the Store and all rights related to products are the property of Love Arctic (or its partners) and may be protected by intellectual property rights. You may not use any Love Arctic’s (or its partners) intellectual property rights without separate written permission by Love Arctic.
Love Arctic is not liable for indirect or consequential damages, unless caused by willful misconduct or gross negligence. Love Arctic’s liability is limited to the purchase price and delivery costs of the order in question. However, nothing contained in this Agreement shall limit your rights under the applicable mandatory consumer legislation.
This Agreement is governed by and construed in accordance with the laws of Finland, without reference to its conflict of laws principles. Unless otherwise stated in mandatory legislation, any dispute arising out of or related to this Agreement shall be settled in District Court of Pirkanmaa, Tampere, Finland, as a first instance.